Analyzing mental and perceptional factors influencing on customer satisfaction and its role on word-of-mouth: mediating role of customer commitment. . Journal of Basic and Applied Research in Biomedicine, [S. l.], v. 4, n. 1, p. 31–36, 2022. Disponível em: https://jbarbiomed.com.169-60-48-10.cpanel.site/home/article/view/178. Acesso em: 23 feb. 2026.